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Warranty and Returns
Welcome to kerrdress.com. We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with kerrdress!
|Returns Process & Time-Frame Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), Contact Us in our Support Center stating your:
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 30 days.
After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
|Return Shipping Costs & Address We aim to offer services that will benefit all of our loyal customers. We are now happy to announce that customers from Spain may return to our EU warehouse in Spain. All of our other worldwide customers can return to our kerrdress warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related returns address.
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.